These terms govern your use of the Prime Haul website and the provision of our software development and automation services. Please read them carefully.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Prime Haul ("Prime Haul", "we", "us", or "our") governing your access to and use of our website located at primehaul.com (the "Website") and any software development, automation, consulting, or related services we provide (the "Services").
By accessing our Website, requesting a quote, signing a proposal, or otherwise engaging our Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree with these Terms, you must not use our Website or engage our Services.
Prime Haul provides software technology services including, but not limited to:
The specific scope, deliverables, timeline, and pricing for any engagement will be defined in a written quote, proposal, statement of work, or service agreement provided to you before work begins.
All quotes provided by Prime Haul are valid for thirty (30) days from the date of issue unless otherwise stated. Quotes are based on the information you provide; material changes to requirements may result in a revised quote.
Package pricing displayed on our Website (including the $350 Starter Package and $1,000 Business Growth Package) represents starting prices for the defined scope of work described. Final pricing may vary based on your specific requirements and will be confirmed in a written quote before work commences.
Work will be performed only on the deliverables described in the agreed scope. Any functionality, feature, page, integration, or service not explicitly listed in the agreed scope is excluded and may be quoted separately as additional work.
To enable us to deliver your project successfully, you agree to:
Delays in providing required materials or feedback may extend project timelines accordingly. Prime Haul is not responsible for delays caused by incomplete, late, or inaccurate client inputs.
Unless otherwise agreed in writing, projects are billed as follows:
Quoted prices are exclusive of applicable taxes unless stated otherwise. Third-party costs (such as hosting fees, domain registrations, premium plugins, API subscriptions, or AI service usage fees) are the responsibility of the client unless explicitly included in the agreed scope.
Refund eligibility is governed by our Refund Policy, which forms part of these Terms.
Each package includes a defined number of revision rounds as stated in the package description or project agreement.
We provide estimated timelines in good faith based on the agreed scope and our current workload. While we work diligently to meet estimated dates:
Upon receipt of full payment, you will own the final deliverables specifically created for your project — including custom code, designs, and content produced exclusively for you — to the extent permitted by law and subject to Sections 8.2 and 8.3.
Prime Haul retains ownership of pre-existing intellectual property, reusable code libraries, frameworks, internal tools, methodologies, and generic components used to build your deliverables. Where such components are incorporated into your project, you receive a perpetual, non-exclusive, royalty-free license to use them as part of your delivered product.
Deliverables may incorporate open-source software or third-party licensed components, which remain subject to their respective licenses. Your use of those components is governed by their license terms.
Unless you request otherwise in writing (or an NDA prohibits it), Prime Haul may display non-confidential aspects of completed work in our portfolio and marketing materials.
You retain all rights to materials you provide to us. You grant Prime Haul a limited license to use those materials solely for the purpose of delivering your project.
Your project may rely on third-party platforms, APIs, hosting providers, AI services, or software licenses. You acknowledge that:
Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement ("Confidential Information") and to use it only for the purposes of the project. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Confidentiality obligations survive termination of the engagement for a period of three (3) years unless a separate NDA states otherwise.
When using our Website, you agree not to:
We reserve the right to restrict or terminate access to the Website for violations of this section.
We warrant that Services will be performed with reasonable skill and care, and that deliverables will substantially conform to the agreed specifications at the time of delivery. If a defect in our workmanship is reported within thirty (30) days of delivery (or the support period included in your package), we will correct it at no additional charge.
EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE OR DELIVERED SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VULNERABILITIES, OR THAT AI-GENERATED OUTPUT WILL ALWAYS BE ACCURATE OR SUITABLE FOR EVERY PURPOSE.
Where our solutions incorporate artificial intelligence, AI-generated content, recommendations, or analyses are assistive tools and should be reviewed by qualified personnel before being relied upon for business decisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
You agree to indemnify, defend, and hold harmless Prime Haul, its directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) materials, content, or data you provide to us; (b) your use of the delivered software in violation of applicable law; (c) your breach of these Terms; or (d) claims by third parties relating to your business operations or products.
You may terminate a project at any time by providing written notice. Upon termination, you are responsible for payment for all work completed up to the termination date, plus any non-recoverable costs incurred. Deposits are non-refundable as they reserve development capacity and cover initial work.
We may suspend or terminate an engagement if: (a) invoices remain unpaid after notice; (b) you breach these Terms and fail to remedy the breach within 14 days of notice; or (c) continuing the engagement would expose us to legal or reputational risk.
Upon termination and settlement of all outstanding amounts, we will deliver all completed work to date. Sections relating to payment, intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.
These Terms are governed by the laws of the jurisdiction in which Prime Haul is registered, without regard to conflict of law principles.
In the event of a dispute, both parties agree to first attempt good-faith negotiation for at least thirty (30) days. If the dispute cannot be resolved informally, it shall be resolved through binding arbitration or the competent courts of our registered jurisdiction, as specified in the project agreement. Each party bears its own costs unless a court or arbitrator decides otherwise.
Questions about these Terms and Conditions may be directed to: